Employees at a pizza shop in North Hollywood confronted an armed customer who threatened to shoot an employee. The altercation, caught on surveillance video, began when the customer was told that his dog had to be on the floor away from food service or he would have to leave. The customer objected and verbally confronted the employee, leading to a physical and threatening confrontation. The customer reached into his shoulder bag, prompting the employee to disarm him and call the police. The pair wrestled on the ground until the police arrived and arrested the armed customer. The incident has left shop owners and customers on edge, but some believe the area is undergoing a revival with new businesses despite the unsettling encounter.